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We aim to be acknowledged by our industry as a standard setter in quality management. We aim to ensure that we understand the needs of our customers and deliver products and services that satisfy those needs


To meet this commitment our business units will:

  • Develop and implement a systematic approach to quality management within the regulatory and other requirements of our customers which we do business in accordance with the appropriate national and international standards
  • Ensure that our quality policy and standards are understood and followed at all levels in the Company
  • Set objectives and targets which promote continual improvement in performance
  • Measure, appraise and report on quality performance
  • Provide appropriate training to all staff and assess their competence
  • Identify and assess business risks and opportunities including planned changes
  • Maintain open communication with customers and evaluate customer satisfaction
  • Identify, investigate and correct quality issues and take the appropriate action to prevent recurrence
  • Engage with our clients, companies we work with, partners or suppliers who endeavor to ensure that their quality standards match our own
  • Periodically review the suitability and effectiveness of this policy, our management systems, targets and objectives


Responsibility for compliance with this policy lies with the Group Executive Officer, Area Managers, Project Managers and their respective business unit Department Managers. It is also a responsibility of individuals to take ownership and implementation for the quality of their own work. Everyone must endeavor to make themselves aware of the potential consequences and risk associated with the non-compliance of this policy. Our business units will implement this policy through their documented business management system and conduct periodic audits and reviews to verify compliance and promote continual improvement